5 Steps to Running a Smooth AMA on Social Media

Ask-Me-Anythings (or AMAs) have evolved far beyond their origin on Reddit and are now popping up on social platforms like Twitter, Facebook, and YouTube. But, many brands haven’t taken advantage of the social-first power of AMAs to connect with audiences and build brand awareness and trust.

If you, like many, aren’t sure where to start or want to go into your next AMA better informed, you’ve come to the right place.

Here are our pro tips.

 

Step 1: Iron Out the Logistics

Before you begin promoting your AMA, you need to get the important details pinned down — like who your audience is, what format you’ll use (i.e. text, video, etc), where and when you’ll host the AMA, and which experts you’ll lean on to lead.

The research and planning you do beforehand can help prepare you for anything and everything… it’s called an Ask-Me-Anything for a reason!

Our best advice? Deep dive into social listening ahead of your AMA and use our AMA Planning Worksheet to make sure you’ve thought of everything.

 

Step 2: Planning & Practice Makes Perfect

Hosting events – IRL or virtually – includes many moving parts that often change at the last minute. Here are our tips to ensure your AMA goes as smoothly as possible:

Tip 1: Jump on at least one prep call with everyone involved. This includes your moderator, guest participants, and your social media team. Make sure they know the who, what, where, when, how, so there are no surprises.

Tip 2: Create a list of potential questions and answers and get buy-in from stakeholders. Ensure all parties know the format and how questions should be answered. For example, according to Twitter, “Quote Tweeting (aka Retweeting with Comment) is a more visible tactic than replying.”

Tip 3: Compile a shared day-of plan document to keep track of all the details of your upcoming event – that way, all pertinent information is easily accessible and in one place.

 

Step 3: Promote, Promote, Promote

Regardless of which platform you choose to host the event, make sure you promote it across multiple marketing channels.

This may include:

  • Including the details on your website, chatbot, or in-app banner
  • Cross-promoting across your other social channels
  • Mentioning in an email or newsletter
  • Adding it to your customer or employee engagement platform 
  • Exploring paid promotion 

If you’re inviting industry experts and/or influencers to participate in your event, provide them with assets and social copy to promote on their channels.

Give yourself enough time to promote your AMA – the sweet spot is at least three to four weeks of promotion, with more frequent promotion 24-48 hours before the event. 

 

Step 4: Execution

We’ve done a lot of these. Here are two day-of-event pointers from our experts:

  • Block off 30 minutes before and after the event on each participant’s calendar. This provides a buffer in case meetings run over or emergencies pop up.
  • Keep everyone connected in real-time for last-minute updates or answers that require discussion. Using tools like Slack and a “war room” video call are easy ways to stay connected and quickly put out any fires that may arise.

 

Step 5: Debrief

Make sure you schedule a time to debrief post-AMA to optimize this experience for future events.

Consider:

  1. What went well?  
  2. What can be improved?
  3. Did the format work? 
  4. Did the moderators/participants keep the event moving smoothly?
  5. Was the promotion period sufficient?
  6. Did the discussion spark any ideas for additional initiatives or content?
  7. List any other considerations/learnings, so you can refer back next time

Have questions or tips you’d like to share from your own AMA experiences? Let us know in the comments!

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